How to use a Coupon Code

All promotions are applied at the checkout process by our automated billing system – you will enter it on the Review and Checkout page.… Read More

Late Payment – penalties and grace periods explained

At Hosted.com we run a very precise Automated Billing System. Should you fall behind on payments please follow these steps: Domain Name Renewals: Make sure to pay your invoices in full by the due date to avoid any issues. If your domain invoice remains unpaid after 5 days, it will be suspended. If your domain invoice… Read More

How to setup a new Credit Card when paying an Unpaid Invoice

Login to your Hosted.com Account Scroll down the page to “Invoices Due” Select the Invoice to pay by clicking the check box on the left Click “PAY SELECTED” A window will open displaying the Unpaid Invoice. Select your payment method Click the “Terms of Service” check box Click “PAY NOW” Under Billing Information click “Use… Read More

Understanding Point of Contact

When we refer to the Point of Contact in our support tickets, etc., we are talking about the email address that you use to login to your Hosted.com Account. This is the same email address that you receive newsletters and emails from us and is referred to as your Point of Contact. If you don’t… Read More

Hosted.com's easy payment system for our services

Hosted.com runs an automated billing system, so please ensure your payments are timeous to avoid automatic suspension of your services. Services are billed in advance, and payment is to be on Invoice Due Date. Our precisely automated billing system will send you 3 late payment notifications. To avoid any interruptions, please make sure to pay… Read More

Receiving domain renewal notices when Auto Renew has been disabled

Hosted.com is a domain reseller and purchases them from an ICANN Accredited Registrar. This means that we follow ICANN’s strict protocols when it comes to domain notifications and as part of our obligation, we will send out notifications for ALL upcoming domain renewals. Should you have disabled the Auto-renew feature for your domain, the domain will not… Read More

How to cancel a Hosted.com subscription

You can cancel a subscription for a Hosted.com product or service at anytime.* Just give one month’s notice. Please send your written cancellation requests via our Ticketing System, from your Point of Contact email address *Ts & Cs apply.… Read More

Changing your Dashboard password

Things change over time and this includes your passwords, here is a quick step by step to ensure you stay up and running. Login to your Hosted.com Account Click “Account Information” from the right hand menu Select “Change Password” from the dropdown menu An automatically-generated email will be sent to your account with a link… Read More