Contact Support
Sign In
If you have lost your username and password for your Hosted.com account, there is no need to panic. While losing your login credentials can be inconvenient, the recovery process is simple. If you need help accessing your account and recovering your username and password, please follow these steps: How To Reset Your Password Additional InformationPassword Security Best PracticesThe Hosted.com Customer Portal How To Reset Your Password 1. Navigate to the Hosted.com login page. 2. Ent… Read More
All promotions are applied at the checkout process by our automated billing system – you will enter it on the Review and Checkout page.
… Read More
Steps To Add A Sub Contact: Login to your Hosted.com Account Click on “Account Information” Select “Contacts” from the dropdown menu Ensure that “Add New Contact” has been selected Add all the relevant contact details Please select the correct Email Preferences for each sub contact on the account Should the person need to login and access the account, make certain that the “Enable Login” box is ticked Once this has been ticked you will need to select their “User Permissions” … Read More
At Hosted.com, we believe in making it as easy as possible for our clients, and that includes our billing system where you can update your Account information. 1. Login to your Hosted.com Account 2. Click on the “UPDATE” button on the top right corner of the “Account Information” section 3. Complete the new details in the relevant fields
… Read More
At Hosted.com we run a very precise Automated Billing System, therefore late payments will be registered and if after 5 days the account is still unpaid, all services will be suspended. Should you fall behind on payments please follow these steps: Domain Name Renewals Make sure to pay your invoices in full by the due date to avoid any issues. If your domain invoice remains unpaid after 5 days, it will be suspended. If your domain invoice remains unpaid after 10 days, the domain will go into Re… Read More
Login to your Hosted.com Account Scroll down the page to “Invoices Due” Select the Invoice to pay by clicking the check box on the left Click “PAY SELECTED” A window will open displaying the Unpaid Invoice. Select your payment method Click the “Terms of Service” check box Click “PAY NOW” Under Billing Information click “Use New Card” Click “Continue” These encrypted details will now be saved to your profile for automatic payments on all future invoices. The Payment Gateway will open, and you ca… Read More
When we refer to the Point of Contact in our support tickets, etc., we are talking about the email address that you use to login to your Hosted.com Account. This is the same email address that you receive newsletters and emails from us and is referred to as your Point of Contact. If you don’t have access to that email address anymore, please let us know by replying to the Hosted.com email you received and send through the Account Holder’s Social Security Card. That way, we can verify your identi… Read More
Hosted.com runs an automated billing system, so please ensure your payments are timeous to avoid automatic suspension of your services. Services are billed in advance, and payment is to be on Invoice Due Date. Our precisely automated billing system will send you 3 late payment notifications. To avoid any interruptions, please make sure to pay the exact outstanding amount. Paying less will result in the automated suspension of the related service. If your service gets suspended, please login to y… Read More
Hosted.com is a domain reseller and purchases them from an ICANN Accredited Registrar. This means that we follow ICANN’s strict protocols when it comes to domain notifications and as part of our obligation, we will send out notifications for ALL upcoming domain renewals. Should you have disabled the Auto-renew feature for your domain, the domain will not be renewed automatically. However, you will still receive our ICANN Procedural Notifications as per ICANN’s request. You can always check you… Read More
You can cancel a subscription for a Hosted.com product or service at anytime.* Just give one month’s notice. Please send your written cancellation requests via our Ticketing System, from your Point of Contact email address *Ts & Cs apply…. Read More