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Often our clients ask us what are our requirements for their domain to be transferred to us. First and foremost, when it comes to transferring your domain, your ISP (Internet Service Provider) may retain your domain or domain information until your account with them is settled in full. Make sure you have settled any outstanding payments before starting your transfer to Hosted.com.

Domain Transfer Requirements

To transfer a domain to Hosted.com, please be aware that domains can only be transferred if they have been registered for more than 60 days.

To ensure a seamless transition and ensure your business or website experiences as little downtime as possible, we will need the below to be done to transfer your domain our servers.

  • Notify your current ISP that you are transferring your domain to Hosted.com.
  • Provide us with your FTP (File Transfer Protocol) details.
  • Export your database and send us a copy of it. (if applicable).
  • Send us the Authorization Code for your domain (if applicable).
  • Ensure sure your domain is unlocked (if applicable).
  • Confirm which email addresses you’ will need.

Note: Transferring an international domain like .com usually incurs a fee, which might be in the form of an annual renewal fee at the time of transfer.

To transfer a domain name to us, please go to our Domain Transfer webpage and our Sales Team will guide you through the process.

For a Domain to be Transferred to Another ISP

Should you decide to transfer your domain name to a different provider, please make note of the following:

We will need one (1) calendar months’ notice and will confirm that your account has no outstanding amounts due. Please contact our Billing Team and notify them that you wish to transfer your domain and discontinue any related services.

Following that, you will need to speak with your new hosting provider and follow their instructions for the transfer process.

Hosted.com has an automated billing system that will not cancel any services from your account unless we receive written notification from the registered email contact.

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Additional Information:

Why Transfer a Domain?

There are several reasons why people choose to transfer their domains. Some of the most common ones include:

The Domain Has Been Sold

After selling a domain to a new person or organization, it is not automatically transferred to the new owner. Once it has been purchased a transfer will need to be initiated.

Better Services

Not all ISPs are created equally, and businesses may no longer be satisfied with their provider and consider switching to one. When looking for a new provider, consider the following: customer support; SSL (Secure Sockets Layer) Certificates; domain-specific email accounts and security. Hosted.com provides all these services and more.


One of the common reasons for domain transfer. When a business rebrands itself and changes their name, the domain should reflect the new brand name. By not transferring the new domain could potentially present a problem for both search engines and visitors to find sites.

Changing TLDs

Individuals or companies that use a generic Top Level Domain (gTLD) such as .com, .net or .biz and want to change it to a more specific one such as a Country Code TLD (ccTLD) e.g.: .us or .ca.

This can be because more specific domains can be more appealing to the local market. Therefore, using a ccTLD can make the page or website look more professional and approachable as opposed to generic domains like .com.

What is a TLD?

A Top-Level Domain (TLD) is the last segment of a domain name that follows immediately after the “dot” symbol, for example “.com.” Each TLD belongs to a specific group, encompassing various categories to help classify and communicate the purpose of the domain names they are a part of.

For more information on Top Level Domains, please read our Blog: What is a Top Level Domain?

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