How can we help?
If you are the Administrator and have forgotten your Password, then simply go to the login screen and click the “Lost your Password link.
If a User has lost their Password, go to the Administrator dashboard:
- Select “Users”, “All Users” and click the name of that User
- In the “Edit User” window, select “Account Management”, “New Password” and click “Generate New Password”
- The generated password may be typed over if the User wishes to have their own – please ensure that if this is the case, that their password has sufficient security strength
- Once this has been completed either way, click “Update User”