Subpoena Policy

Hosted.com’s Privacy Policy prohibits the release of customer or account information without express permission from the customer, except under limited circumstances such as when required to comply with law or legal process properly served on Hosted.com or one of its affiliates.

If you seek the identity or account information of a Hosted.com customer in connection with a civil legal matter, you must mail or serve Hosted.com, with a valid subpoena. Valid subpoenas are those issued by any U.S. federal court. Hosted.com will not respond to subpoenas, or analogous discovery mechanisms, issued by courts outside of the United States due to the inherent difficulties in validation.

If you seek the identity or account information of a Hosted.com customer in connection with a criminal matter and you are a member of the law enforcement community, you must mail or serve Hosted.com, with a valid subpoena.

Hosted.com reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the Hosted.com customer information is related to the pending litigation and the underlying subpoena.

All subpoenas, whether in connection to a civil or criminal legal matter, should be sent by registered mail to our designated agent:

Hosted.com LLC

4023 Kennett Pike #50230

Wilmington, DE 19807

Upon the receipt of a valid subpoena, unless the circumstances or subpoena warrant otherwise, Hosted.com may promptly notify the customer whose information is sought via email or U.S. mail.

If the circumstances do not amount to an emergency, Hosted.com may not immediately produce the customer information sought by the subpoena and may provide the customer an opportunity to move to challenge the subpoena in court.

Hosted.com reserves the right to charge an administration fee to the customer by charging the customer’s Hosted.com account.

If the plaintiff is seeking control of a customer’s Hosted.com account, the court order must specify the Hosted.com customer account number. (Please only pursue this option if all domain names and all other services in the account are related to the litigation.) Should this matter only be in connection with singular or part of do not seek control of the customer’s account.

Hosted.com may charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. All invoicing information needs to be supplied prior to the release of information.

Payment must be made within thirty (30) days from the date of receipt of the Hosted.com invoice. Hosted.com’s subpoena compliance costs are as follows:

Hosted.com may also charge additional amounts for requests that require third-party charges or other expenses, including legal expenses.

Hosted.com will not produce the content of email because the Electronic Communications Privacy Act, 18 U.S.C. § 2701 et seq., prohibits an electronic communications service provider from producing the contents of electronic communications, even under subpoena or court order, except in limited circumstances. Hosted.com’s email servers do not retain deleted or sent email.

Notwithstanding any of the above, Hosted.com reserves the right to challenge the validity of any subpoena or otherwise move to quash or take such other action to secure an order from the relevant court that Hosted.com is not required to respond to the subpoena.

Valid requests are handled in the order received, subject to pending expedited requests. Responsive information is generally provided within ten (10) business days or on/before the time set forth in the request.

Only send law enforcement notices to legal@hosted.com. (If you use the wrong email address we will not respond to your complaint.)

Hosted.com reserves the right to modify this policy at any time in its sole discretion.