How To Fix ERR_INTERNET_DISCONNECTED Error

The ERR_INTERNET_DISCONNECTED error is a common issue many people face when browsing the web. This error appears when your browser can’t connect to the internet, usually due to a problem with your network connection. When you see this error, your internet is cut off, preventing you from accessing websites.

There are several reasons why this error might occur. It could be due to lose cables, issues with your Wi-Fi, or even problems with your router or modem. Sometimes, software like firewalls or antivirus programs can also interfere with your connection, causing this error.

Therefore, fixing net::err_internet_disconnected error quickly is important, because it can disrupt your online activities, whether you’re working, streaming, or just browsing the web. The sooner you resolve the issue, the quicker you can return to what you were doing.

In this tutorial, we’ll walk you through the common causes of the ERR_INTERNET_DISCONNECTED error and provide step-by-step solutions to help you fix it. Whether the problem is with your network settings, hardware, or software, we’ve got you covered.

KEY TAKEAWAYS

1. The ERR_INTERNET_DISCONNECTED error usually happens when your device can’t connect to the internet.
2. Simple fixes include checking your internet connection and restarting your modem or router.
3. Adjusting LAN settings or deleting old WLAN profiles can resolve configuration issues.
4. Temporarily disabling antivirus or firewall can help identify if they are blocking your connection.
5. Clearing your browsing data may solve issues caused by cached files.
6. Resetting TCP/IP and DNS settings refreshes network configurations.
7. Keeping your Windows drivers updated ensures stable connectivity.

What Is ERR_INTERNET_DISCONNECTED?

The ERR_INTERNET_DISCONNECTED error is like trying to make a phone call when your phone line is completely disconnected. Technically, it means that your browser cannot connect to the internet because the connection has been lost.

Error Code	ERR_INTERNET_DISCONNECTED
Error Type	Connectivity Error
Error Causes	Network connection issues Router or modem problems Firewall or antivirus interference Browser settings or cached data causing troubles Outdated or corrupted WLAN profiles
Error Variations	ERR_INTERNET_DISCONNECTED Network connection lost The connection has timed out No Internet Connection Check your internet connection You are offline You’re not connected No network access Unable to connect to the internet The device is not connected to the internet Internet connection has been lost

This error can appear differently depending on the browser you’re using to access static and dynamic websites. For this tutorial, we used four web browsers to see how it appeared on each one.

On Google Chrome, a short message at the top with a small dinosaur icon that reads “No Internet” appears. The message also contains the error code and lists some troubleshooting steps that you can try to fix this issue.

Microsoft Edge users see a user-friendly message saying, “You’re not connected. And the web just isn’t the same without you. Let’s get you back online.” Then, it provides some possible solutions to try. In addition to the ERR_INTERNET_DISCONNECTED error code, it also shows a Diagnose issue button that you may want to click to find out what’s causing this error.

On Mozilla Firefox, you would not see an error code, but a message that reads “Offline mode. Firefox is currently in offline mode and can’t browse the web”. However, you can also click the Try Again button to reload the page if it’s a temporary glitch.

Moreover, Brave’s representation of the ERR_INTERNET_DISCONNECTED error is much like Chrome’s. It displays the error code with a “No internet” message and provides two ways to try to resolve the error.

Despite the distinct wording, they all point to the same problem—your computer cannot access the internet. Typical scenarios where this error occurs include when you’re working on a laptop that suddenly loses Wi-Fi connection or when your desktop’s ethernet cable gets unplugged.

It can also happen if your router restarts unexpectedly or if there’s a temporary network outage in your area. In any case, the ERR_INTERNET_DISCONNECTED error signals that your device is cut off from the internet, preventing you from browsing the web.

Causes Of ERR_INTERNET_DISCONNECTED

The NET::ERR_INTERNET_DISCONNECTED error can be caused by several issues, many of which are easy to fix.

One common cause is network connection issues. If your Wi-Fi signal is weak or your ethernet cable is loose, your computer may lose its connection to the internet. Router and modem problems can also lead to this error. Sometimes, these devices should be restarted, or they may have outdated firmware that requires an update.

Another potential culprit is firewall and antivirus interference. These security programs can mistakenly block your internet connection, thinking there’s a threat. Adjusting their settings or temporarily disabling them can often resolve the issue.

Furthermore, browser settings or cached data can also disrupt your connection. Old or corrupted files stored in your browser might interfere with the connection, causing the ERR INTERNET DISCONNECTED error. Clearing your cache or resetting browser settings can help.

Internet Service Provider (ISP) outages are another possibility. Sometimes, the problem isn’t on your end but with your ISP. An outage or maintenance work by your ISP can temporarily cut off your connection.

Lastly, outdated or corrupted wireless local-area network (WLAN) profiles can cause connectivity issues, especially if your device is trying to connect to an old or misconfigured Wi-Fi network. Removing these profiles and reconnecting to your Wi-Fi can solve the problem.

All these causes are interconnected, so understanding them can help you troubleshoot and fix the ERR INTERNET DISCONNECTED error more efficiently.

How To Fix ERR_INTERNET_DISCONNECTED

The ‘Chrome not connecting to internet’ error can be resolved with various methods. However, as we already said, many methods are straightforward. Let’s start with these below.

Check Your Internet Connection

The first step in fixing the NET::ERR_INTERNET_DISCONNECTED error is to check your internet connection. Start by ensuring all cables are properly connected. If you’re using an ethernet cable, make sure it’s securely plugged into both your computer and the router. However, Wi-Fi users should verify that their devices are connected to the correct network.

Next, try restarting your modem and router. Unplug both devices from the power source, hold for about 30 seconds, and then plug them back in. This simple reset often resolves connectivity issues by refreshing your network connection. Once everything is back online, check if the error is resolved.

Modify LAN Settings

LAN stands for Local Area Network, which is a network that connects computers and other devices within a small area, like your home or office. LAN settings in your computer or device determine how it connects to this local network and, through it, to the internet.

These settings include configurations like the network proxy, IP address, and how your device communicates with other devices on the same network. Therefore, having the correct LAN settings is important because they ensure that your device can connect to the network and the internet properly.

If these settings are incorrect, your device might not access the internet, even if the network is available. For example, if your LAN settings are configured to use a proxy server that isn’t working, or if the IP address settings are wrong, your browser might show errors like ERR_INTERNET_DISCONNECTED or fail to load web pages.

So, it’s important to make sure that your LAN settings are correct to avoid connection issues and ensure that your device communicates smoothly with the network and the Internet. If you’re having trouble connecting to the Internet, checking and adjusting your LAN settings is one of the necessary steps you can take to fix the problem.

To adjust LAN settings on Windows:

Open the Control Panel. Go to Network and Internet → Internet Options.

Click on the Connections tab. Then, click on LAN settings. Make sure the Automatically detect settings option is checked. Untick the checkbox next to Use a proxy server for your LAN if it’s selected.

After making these adjustments, try reconnecting to the internet to see if the error is fixed.

Delete WLAN Profiles

Wireless Local Area Network (WLAN) is simply a wireless network that allows devices like laptops, PCs, smartphones, and tablets to connect to the internet without using cables.

A WLAN profile is a set of settings that your device saves when you connect to a Wi-Fi network. These settings include the network name (SSID), password, and security type. Your device uses these profiles to automatically connect to networks you’ve used before without asking for the password again.

Therefore, WLAN profiles should be correct because they contain all the information your device needs to connect to the Wi-Fi network. If something in the profile is wrong—like if the password has changed, the network settings are outdated, or there’s a conflict with another network—it can prevent your device from connecting.

This can lead to connection errors like ERR INTERNET DISCONNECTED, where your device can’t access the internet because it’s not properly connected to the Wi-Fi network.

When you encounter the NET::ERR_INTERNET_DISCONNECTED error, it’s a good idea to check your WLAN profiles. Sometimes, deleting the old profile and reconnecting to the network with the correct settings can solve the problem. This way, your device will save a new, correct profile that helps you stay connected to the internet without issues.

Here’s how you can delete WLAN profiles on Windows:

Press Win + S and type cmd. Make sure the Command Prompt is your best match. Now, click on Run as administrator. Click Yes when you’re asked to confirm that you want to open the command prompt as an administrator.

Now, in the Windows command prompt, write netsh wlan show profiles and press Enter to see all saved networks.

To remove a profile, type netsh wlan delete profile name=”ProfileName” and press Enter. Don’t forget to replace ProfileName within the double quotes with your WLAN profile name.

Repeat this for any networks you no longer use, then reconnect to your Wi-Fi. This fresh connection can often resolve the error.

Disable Your Antivirus Software

Antivirus software protects your PC/computer from viruses, malware, and other harmful software. It scans your files and internet traffic to detect and block any potential threats. Antivirus software is necessary for keeping your device secure, but sometimes it can mistakenly block safe internet connections, causing issues like the ERR_INTERNET_DISCONNECTED error.

For example, it might block certain websites, internet ports, or network drivers it mistakenly identifies as threats. In this case, disabling your antivirus temporarily can help you determine if it’s causing the problem. If the error goes away when the antivirus is turned off, then you know the antivirus was blocking the connection.

Here’s how to temporarily disable antivirus software:

Look for the antivirus icon in the system tray at the bottom-right corner of your screen (near the clock). For this tutorial, we’re using Avast antivirus.

Right-click on the antivirus icon. A menu should appear with several options. Look for an option to disable antivirus, it may vary depending on the antivirus software you use on your computer. You may find Disable, Turn Off, or Pause Protection.

In Avast, click on Avast shields control. You’ll get multiple options to choose how long you want to disable it (e.g., 10 minutes, 1 hour, until the next restart). Select a desired option; we’ll go with Disable for 1 hour.

You might see a warning message asking if you want to disable the protection. Confirm your choice. After disabling the antivirus, check if the ERR INTERNET DISCONNECTED error is resolved by trying to visit a website.

Important: Disabling your antivirus should only be done temporarily. After troubleshooting, make sure to turn your antivirus back on to keep your computer protected. If your antivirus is causing the issue, you may need to adjust its settings or consult the software’s support team for help.

Disable Your Firewall

If the antivirus isn’t the source of the error, your firewall might be blocking your internet connection, leading to the ERR_INTERNET_DISCONNECTED error. To fix it, you need to disable your firewall temporarily. Here’s how to do it on Windows:

Go to Control Panel → System and Security → Windows Defender Firewall. On the left, click Turn Windows Defender Firewall on or off.

Choose Turn off Windows Defender Firewall for private and public networks. Lastly, click OK.

After turning it off, check if your internet connection is restored. If it is, your firewall settings might need adjustment, or you may reset the firewall to default settings. Remember to turn the firewall back on to keep your system secure.

Wipe Your Browsing Data

Browsing data includes all the information that your web browser stores while you’re using the internet. This data includes browsing history, cached images and files, cookies, etc. This data helps make your online experience smoother by speeding up page load times, remembering your login details, and keeping track of the websites you visit.

However, over time, this data can build up and cause issues. For example, outdated or corrupted cached files and cookies might interfere with your internet connection, leading to errors like NET::ERR_INTERNET_DISCONNECTED.

In this case, you should clear your browsing data to resolve this error. This will give your browser a fresh start, which can help restore a stable internet connection.

We’ve already covered clearing browser cache and cookies in Chrome, Edge, and Firefox. However, Brave browser users can press Ctrl + Shift + Del. Make sure you’re on the Basic tab. Pick a time range. Check the following options and click Delete data.

• Browsing history
• Cookies and other site data
• Cached images and files

After that, check if the error persists. If not, enjoy browsing. Otherwise, move to the next solution.

Reset TCP/IP & DNS Configuration

Before we dive into the steps to reset TCP/IP and DNS configurations, it’s important to understand these settings, why they are essential, and how they can cause this error.

Transmission Control Protocol/Internet Protocol (TCP/IP) and Domain Name System (DNS) are two critical components that help your computer connect to the Internet. TCP/IP defines how data is sent and received over the network, while DNS translates domain names (like www.yoursite.com) into IP addresses that devices use to locate each other on the internet.

TCP/IP and DNS configurations are essential for establishing and maintaining an internet connection. If either of these settings is incorrect or experiences issues, it can disrupt your ability to connect to the internet, leading to errors such as NET::ERR_INTERNET_DISCONNECTED.

To resolve this, you need to reset your TCP/IP stack and DNS settings to their default values, which often resolves connectivity issues. To do this on the Windows operating system, press Win + R to open Run dialog box. Type cmd into the field and then press Ctrl + Shift + Enter. Click Yes to confirm the action. It’ll open Command Prompt with administrative privileges. From here, you need to enter the following commands one by one, pressing Enter after each.

netsh winsock reset <!-- Resets the Winsock catalog back to its default settings -->

netsh int ip reset <!-- Resets the TCP/IP stack -->

ipconfig /release <!-- Releases the current IP address -->

ipconfig /renew <!-- Renews the IP address -->

ipconfig /flushdns <!-- Clears the DNS cache -->

After running these commands, restart your computer and check if the error is resolved. This process resets your network configurations, which can often solve connection issues.

Update Your Windows Drivers

If any previous methods didn’t resolve the err internet disconnected error, then your Windows drivers could originate this error. Windows drivers are small software programs that let your computer’s operating system communicate with the hardware devices it is connected to, like your network card, printer, or graphics card.

Think of drivers as translators between your computer and its hardware components; without them, the hardware wouldn’t know how to work with the software, and your computer wouldn’t be able to use the hardware properly.

Now, the point is why updating drivers is important. It’s essential for maintaining your computer’s health and performance, especially when dealing with network-related issues like the ERR INTERNET DISCONNECTED error.

This error usually happens when your computer loses its connection to the internet, and one possible cause can be outdated or corrupted network drivers. When your network drivers are not updated, they might not be completely compatible with the latest software updates or may not work well with newer network technologies.

This can lead to connectivity problems, such as difficulty connecting to the internet or frequent disconnections. By updating your network drivers, you ensure your computer can communicate properly with your network hardware, which can help resolve the ERR_INTERNET_DISCONNECTED error.

Here’s how to update network drivers on Windows:

Press Win + X and select Device Manager.

Expand the Network adapters section. Next, right-click on your desired network adapter and choose Update driver.

Click on Search automatically for drivers. Optionally, you can also browse your computer and install a driver manually.

Go through the on-screen instructions to complete the update. After updating the drivers, restart your computer. Then, recheck if the internet connection is restored and you can successfully access your website. Keeping your Windows drivers up to date can prevent future connectivity issues.

If all fails, you may need to contact your Internet Server Provider (ISP) to find out if there are some issues on their end. Moreover, make sure there are no internet service outages in your area.

FAQs

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