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When requesting an SSL certificate, domain validation is often completed via an approval email sent to a predefined address associated with your domain.
If you do not see the Domain Approver Email listed, it usually means the required email addresses are not available or configured for your domain.
SSL Validation requests can only be sent to these five predefined emails:
- admin@example.domain
- administrator@example.domain
- hostmaster@example.domain
- postmaster@example.domain
- webmaster@example.domain.
TABLE OF CONTENTS
How to Change Domain Approver Email
1. Login to your Hosted.com® Client Portal.
2. Navigate to Manage Services from the main dashboard.
3. Select your Web Hosting service.
4. Click Manage next to the domain you wish to access.
4. Click Login to cPanel to open your control panel.
5. Scroll to the Security section and click SSL/TLS.
6. Select the domain you are requesting the SSL certificate for.
8. Alternatively, create one of the standard approver email addresses on your domain.
9. Return to your SSL order and resend the validation email.
10. Check the selected email inbox and follow the approval link provided.
Additional Information
- Domain approval emails are only sent to predefined addresses listed in WHOIS records or standard aliases.
- If none of these email accounts exists, you need to create one before validation can proceed.
- Updating WHOIS information may take time to propagate before it is recognized.
- Email-based validation is one of the fastest SSL approval methods when configured correctly.
- You can also explore alternative validation methods depending on your SSL provider.
- Ensuring your domain contact details are accurate helps prevent delays in SSL issuance.
Login to Hosted.com® Account
1. Go to the Hosted.com® website Account Login page.
2. Enter your Email and Password and click the Sign In button.
3. You will see the Hosted.com® Dashboard, displaying the Manage Account menu on the left and your Account Information, Account Overview and Open Support Tickets on the right.
Login to cPanel from your Hosted.com® Dashboard
4. Click on Manage Services to view the sub-dropdown menu and select the hosting package for the domain you want to work with – in our example we are using WordPress Hosting.
5. Click the Manage button to the right of the domain name you want to access.
6. The display will now show Product Information, Quick Manage, Resource Usage and Site Statistics for that domain name.
7. Under Product Information, scroll down to Control Panel, which will display cPanel to the right, and click on the Login button.
8. The cPanel Dashboard will now be display
