Contact Support
Sign In
Keeping track of your invoices is simple with Hosted.com®. From your client portal, you can quickly view, download, or export your invoices whenever you need them. How to View and Manage InvoicesAdditional Information How to View and Manage Invoices NOTE: You can view your current Account Credit when you login to the Hosted.com® Dashboard. 1. Login to Your Hosted.com® Account. 2. Once in the dashboard, open the Billing dropdown menu. 3. Click the first link for My Invoices. 4. Here, all your… Read More
This article will show you how to view account balance, invoices, and statements to ensure your account is up-to-date. Keeping track of your account balance, invoices, and payment history is an important part of managing your web hosting services. Hosted.com® makes it simple to access all your billing information directly from your client area. You can view your current account balance, download invoices, and generate detailed account statements for your records at any time. How to View Accoun… Read More
If you have lost your username and password for your Hosted.com® account, there is no need to panic. While losing your login credentials can be inconvenient, the recovery process is simple. If you need help accessing your account and recovering your username and password, please follow these steps: How To Reset Your Password Additional InformationPassword Security Best PracticesThe Hosted.com® Customer Portal How To Reset Your Password 1. Navigate to the Hosted.com® login page. … Read More
All promotions are applied at the checkout process by our automated billing system – you will enter it on the Review and Checkout page.
… Read More
Steps To Add A Sub Contact: Login to your Hosted.com® Account Click on “Account Information” Select “Contacts” from the dropdown menu Ensure that “Add New Contact” has been selected Add all the relevant contact details Please select the correct Email Preferences for each sub contact on the account Should the person need to login and access the account, make certain that the “Enable Login” box is ticked Once this has been ticked you will need to select their “User Permissions” … Read More
At Hosted.com®, we believe in making it as easy as possible for our clients, and that includes our billing system where you can update your Account information. 1. Login to your Hosted.com® Account 2. Click on the “UPDATE” button on the top right corner of the “Account Information” section 3. Complete the new details in the relevant fields
… Read More
Enabling 2 Factor Authentication (2FA) is one of the simplest and most effective steps you can take to protect your Hosted.com® account against unauthorized access. It requires not only your password, but also a unique time-sensitive code generated by an authentication app. This additional verification step helps prevent unauthorized access, even if your password is compromised. Popular authenticator apps include Google Authenticator and Microsoft Authenticator. The setup process is simple and… Read More
At Hosted.com® we run a very precise Automated Billing System, therefore late payments will be registered and if after 5 days the account is still unpaid, all services will be suspended. Should you fall behind on payments please follow these steps: Domain Name Renewals Make sure to pay your invoices in full by the due date to avoid any issues. If your domain invoice remains unpaid after 5 days, it will be suspended. If your domain invoice remains unpaid after 10 days, the domain will go into … Read More
If your recent invoice that was not paid because of new credit card details that has changed or expired, you can quickly update your payment method and manually pay any outstanding invoices from your client area. Hosted.com® provides full control over your billing settings, including updating credit card information and paying overdue invoices securely. How to Update New Credit Card DetailsHow to Pay an Unpaid InvoiceAdditional Information How to Update New Credit Card Details 1. Login to your… Read More
When we refer to the Point of Contact in our support tickets, etc., we are talking about the email address that you use to login to your Hosted.com® Account. This is the same email address that you receive newsletters and emails from us and is referred to as your Point of Contact. If you don’t have access to that email address anymore, please let us know by replying to the Hosted.com® email you received and send through the Account Holder’s Social Security Card. That way, we can verify your id… Read More