Knowing how to create a custom Error Page for your website is important to maintain professionalism, provide helpful guidance, and enhance user experience.
An error page informs a visitor if there is a problem accessing your site. Each type of problem has its particular code. For example, a visitor who enters a nonexistent URL will see a 404 Error, while an unauthorized user trying to access a restricted area of your site will see a 401 Error.
These error codes enable you to offer a branded and credible appearance, providing users with clear information and navigation alternatives in case of an error, in place of bland and uninformative server error messages.
In this tutorial, you will learn how to create custom error pages by using the cPanel dashboard; this is available to users on one of Hosted.com’s cPanel Web Hosting plans. This tutorial assumes you have cPanel and have already logged in.
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Create A Custom Error Page In cPanel
Let’s show you how to create Custom Error Pages.
1. Click “Error Pages” under the Advanced Section – You will see several error pages you can customize. In this tutorial, we’re going to customize the 404 Error page.
Note: All error pages can be created or customized by following the same process. We are giving you 404 Error as an example.

2. For this example, click the “404” link.

3. This is where you create your Custom Error Page. To customize your selected webpage further, you can include one or more.
4. You can also use HTML tags on your page; this makes it easy to match the look of your Error Page to the rest of your website.
5. Add “Now, let’s create our custom 404 error page”.
6. When finished, click “Save” at the bottom of the screen.

That’s it! The custom 404 Error Page has been created.
You’ve reached the end of the tutorial. Now you know how to create Custom Error Pages in cPanel.
Additional Information:
Benefits Of Creating Custom Error Pages
Custom Error Pages also ensure that users can easily access the information they need, even when there are errors; this contributes to a pleasant impression of your website and retains visitors. Creating Custom Error Pages serves several other purposes, including:
- Improved User Experience – Visitors may become irritated or perplexed when they find errors on your website such as a 404 Page Not Found message. You can provide useful information on Custom Error Pages, such as recommendations for returning to the site, getting in touch with support, or offering alternative content. This lowers frustration and enhances the user experience overall.
- Brand Consistency – Creating error pages helps keep your website’s style and branding consistent. Strengthen your brand even when errors are made by designing error pages that blend in with your website’s overall style and feel.
- Decreased Bounce Rate – Users may be more inclined to abandon your website (bounce) if they land on a generic server error page. Keep users interested by giving them Custom Error Pages that involve exploring more content on your website or offering pertinent information.
- Enhanced SEO – By optimizing Custom Error Pages for search engines, link equity can be preserved, and user experience can be improved. You can indirectly help your SEO efforts by encouraging users to stay on your site and explore more by offering useful content and navigation alternatives on error pages.
Types Of Error Page Codes
- 404 Not Found – This error occurs when the requested webpage isn’t found on the server. This usually happens when a user tries to access a URL that doesn’t exist.
- 500 Internal Server Error – This generic error indicates a problem with the server hosting the webpage. It could be due to server misconfiguration, script errors, or other issues that prevent the server from fulfilling the request.
- 403 Forbidden – This error occurs when the server refuses to fulfill the request due to insufficient permissions. In other words, the website content you wish to access is blocked. This may happen when you attempt to access restricted directories or files without authorization.
- 400 Bad Request – This error signifies that the server cannot successfully process the request and give the user access to the site’s resources. It often occurs when the client sends the server an irregular request.
- 503 Service Unavailable – This error indicates that the server is temporarily unable to handle the request at that time because of overload or maintenance. It’s a generic error message that suggests the user try again later.