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If you are not receiving email messages, the issue may be related to DNS configuration, mailbox storage limits, spam filtering, sender-side configuration errors, or server-level restrictions. Identifying the root cause requires a structured troubleshooting approach to ensure that all potential configuration issues are reviewed.
Learn how to troubleshoot email services on Hosted.com® and how to managed it through cPanel, which allows you to verify mailbox quotas, DNS records, spam filtering settings, and server status.
This guide outlines the most common causes of email delivery issues and how to resolve them.
TABLE OF CONTENTS
Check Mailbox Storage Capacity
1. Login to the Hosted.com® Dashboard.
2. From your dashboard, click the Manage Services dropdown menu.
3. Choose your active hosting plan and click Manage next to your domain.
4. Click Login to cPanel.
5. In cPanel, click Email Accounts.
6. Review the storage usage for the affected mailbox.
7. Increase the quota or delete old emails if the account is full.
A full mailbox prevents new messages from being delivered.
Check Spam & Junk Folders
1. Login to Webmail via cPanel.
2. Open the Spam or Junk folder.
3. Review filtered messages.
Messages may be incorrectly flagged as spam by automated filters.
Verify MX Records
1. In cPanel, click Zone Editor.
2. Confirm your domain’s MX record points to:
mail.yourdomain.com3. Ensure the priority value is correct.
Incorrect MX records prevent inbound mail delivery.
Confirm DNS Propagation
If you recently changed DNS settings, allow up to 24 hours for global propagation.
Additional Information
- Incorrect MX records are one of the most common causes of email delivery failures after domain transfers or DNS changes.
- If your domain is blacklisted as a result of spam activity, incoming mail servers may reject messages completely.
- Sender misconfiguration, such as incorrect SMTP settings on the sender’s side, can also cause delivery failures that appear as non-receipt.
- Reviewing full email headers can provide technical details about where the message failed in transit.
- DNS propagation delays are normal after name server updates and may temporarily interrupt email flow.
- Overly aggressive spam filtering settings may quarantine legitimate emails.
- Firewall or security plugins on connected devices can often block email client synchronization.
Login to Hosted.com® Account
1. Go to the Hosted.com® website Account Login page.
2. Enter your Email and Password and click the Sign In button.
3. You will see the Hosted.com® Dashboard, displaying the Manage Account menu on the left and your Account Information, Account Overview and Open Support Tickets on the right.
Login to cPanel from your Hosted.com® Dashboard
4. Click on Manage Services to view the sub-dropdown menu and select the hosting package for the domain you want to work with – in our example we are using WordPress Hosting.
5. Click the Manage button to the right of the domain name you want to access.
6. The display will now show Product Information, Quick Manage, Resource Usage and Site Statistics for that domain name.
7. Under Product Information, scroll down to Control Panel, which will display cPanel to the right, and click on the Login button.
8. The cPanel Dashboard will now be displa
