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Emails may land in spam folders due to authentication issues, poor content practices, or sending behavior that resembles spam activity. Preventing this requires a combination of technical configuration and responsible sending habits.
TABLE OF CONTENTS
How to Prevent Emails Going into Spam
1. Login to your Hosted.com® client area using your registered email address and password.
2. From the dashboard, locate the hosting service associated with the domain where email forwarding is configured, then click Manage.
3. Select Login to cPanel to access your hosting control panel.
4. Navigate to Email → Email Deliverability.
5. Ensure SPF and DKIM display a valid status.
Essential Email Authentication
- SPF should be configured to explicitly authorise all servers that are permitted to send email on behalf of your domain.
- DKIM should be enabled to protect message integrity and allow receiving servers to verify that emails have not been altered in transit.
- DMARC should be implemented to define how receiving servers should handle messages that fail SPF or DKIM authentication
Additional Information
- Sudden spikes in email volume can trigger spam filters, as unexpected sending behavior is often associated with spam activity.
- Using purchased or scraped mailing lists significantly increases spam complaints and can quickly damage your domain’s sending reputation.
- Poorly formatted emails, including broken layouts or excessive styling, can negatively impact spam scores and reduce inbox placement.
- Missing unsubscribe options in bulk or marketing emails may raise red flags with both spam filters and recipients.
- Email authentication failures remain the most common cause of messages being filtered or rejected by receiving mail servers.
- The age of your domain affects trust, with newer domains often subjected to stricter filtering until a positive sending history is established.
- Maintaining consistent sending patterns helps build trust over time and improves the likelihood of emails reaching recipients’ inboxes.
Login to Hosted.com® Account
1. Go to the Hosted.com® website Account Login page.
2. Enter your Email and Password and click the Sign In button.
3. You will see the Hosted.com® Dashboard, displaying the Manage Account menu on the left and your Account Information, Account Overview and Open Support Tickets on the right.
Login to cPanel from your Hosted.com® Dashboard
4. Click on Manage Services to view the sub-dropdown menu and select the hosting package for the domain you want to work with – in our example we are using WordPress Hosting.
5. Click the Manage button to the right of the domain name you want to access.
6. The display will now show Product Information, Quick Manage, Resource Usage and Site Statistics for that domain name.
7. Under Product Information, scroll down to Control Panel, which will display cPanel to the right, and click on the Login button.
8. The cPanel Dashboard will now be displa
