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Increase server timeout setting allows your email client more time to complete communication with the mail server, reducing the chances of failed “send” or “receive” attempts. At Hosted.com®, we recommend adjusting timeout settings when troubleshooting intermittent email issues, as this can significantly improve reliability without requiring advanced configuration changes.
When sending or receiving emails in older desktop clients like Outlook Express, you may occasionally experience timeouts, especially when dealing with large attachments or slow internet connections.
TABLE OF CONTENTS
How to Increase Server Timeout in Outlook Express
Follow these steps to adjust the server timeout setting:
1. In Outlook Express, click Tools, then select Accounts, and navigate to Mail.
2. Choose the email account you wish to modify, then click Properties.
3. In the Properties window, click Advanced.
4. Locate the Server Timeouts slider and move it towards Long to increase the timeout duration.
5. Click Apply, then OK, and finally Close to exit Accounts.
6. Close and reopen Outlook Express to ensure the changes have taken effect.
Additional Information
- Increasing server timeouts is especially helpful when sending large attachments or working on slower or unstable internet connections.
- Short timeout settings may cause emails to fail even if the server is functioning correctly, simply because the connection is interrupted too quickly.
- This setting does not affect server performance, but only how long your email client waits for a response.
- If issues persist after increasing timeouts, you may need to check your internet connection or email server settings.
- For ongoing email performance issues, the Hosted.com® support team can assist with further troubleshooting.
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